Terms & Conditions

Do not rely on this website. If you are in danger, move to safety first, then call the Disaster Management Centre on 117, the police on 119 or an ambulance on 1990.

FloodSupport.org is a free public service, provided to help people stay informed and safe during floods and other disasters. It is not a government agency, and it does not issue official warnings.

Official warnings come from agencies such as the Disaster Management Centre, the Department of Meteorology, the Irrigation Department and the National Building Research Organisation. Always follow them, and any instructions from local officials, over anything shown here.

Sudden floods, landslides and other disasters can happen before they show here, or without ever showing here. Short, local storms can be missed completely.

Am I Safe?, Is My Family Safe?, Safe to travel? and our other pages use forecasts, measurements and reports from other sources and from the public. This information can be late, incomplete, unavailable or wrong.

“No alert”, “Nothing reported” or any similar result does not mean a place or road is safe. It only means we found no warning at that moment.

Reports are from the public and can be wrong. One report is shown as unconfirmed.

When you send a report, we save your location (rounded to about 100 m), the time, your IP address, browser and device details, a device signature and a device cookie. We use these only to confirm reports and to stop false ones. We keep them for up to 180 days. They are never shown publicly. Staff can stop reports from a device that sends false information.

You use this service at your own risk. Use your own judgement, watch what is happening around you, and do not enter floodwater or stay somewhere that feels unsafe because of a result shown here.

The service is provided “as is”, without any guarantee that it is accurate, complete or always available. As far as the law allows, FloodSupport.org and the people behind it are not responsible for any loss, injury, damage or death connected with using, or being unable to use, this service or relying on its information.

We may change or stop any part of this service, and update these terms, at any time. Using the service means you accept the terms shown here at that time.